Click on some of the most frequently asked questions below to see if we have your answer.
QUESTIONS ABOUT PAYMENTS AND ORDERS
What forms of payments are accepted?
We accept debit or credit cards issued by Visa, Master Card, American Express and Discover in the United States.
When will my credit card be charged?
The card is pre-authorized when an order is placed to ensure that the order can be processed. This pre-authorization or "hold" is a non-monetary transaction that checks that the account is valid and has sufficient funds. The duration of this hold is solely up to the bank policy inplace. We will not charge the credit card until the order has shipped.
How do I know my order went through?
To verify your order was received, a confirmation page with a valid order number will appear on the screen promptly after the order is submitted. An email with a copy of the order confirmation will also be sent to the email associated with the order. Be sure to check your spam or junk folder, in case the order confirmation email was mistaken as junk mail.
Your website keeps rejecting my credit card. What do I do?
If you are having problems placing your order, please reach out to our customer support at email@example.com. We will respond as soon as your email arrives.
Is it permissable to use multiple discount codes on one order?
No sorry. The website's algorithms frown on such transaction.
I have a discount code. Where do I enter it?
After reaching the checkout, your discount code is placed in the discount code field, then click apply.
Can I change my order?
While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order. Please reach out to our customer support team via email at firstname.lastname@example.org
Why haven't I received an email regarding my order?
An email with a copy of the order confirmation will be sent to the email associated with the order. Be sure to check your spam or junk folder, in case the order confirmation email was mistaken as junk mail. If you are still having trouble receiving your order confirmation email, please reach out to our customer support team. Email: email@example.com.
What happens if an item is out of stock and has to be cancelled?
In the rare event that an item is out of stock, after you've placed an order for it, please note that you will only be charged for the items sent to you.
Does Kimball Jones Sock Co. charge taxes on my orders?
By law, Kimball Jones is required to charge tax on items shipped, if the company has a presence in the state, i.e. a brick and mortar store or a distribution center. Collected taxes will be sent to the proper taxing entity.
DELIVERY AND SHIPPING
What is the cost of shipping and handling?
Flat rate shipping is $4.95 for anywhere inside the continental Unites States and FREE shipping with orders of $50.00 or more.
How do you ship?
Our preferred method of shipping is with the United States Postal Service - USPS. With exceptions, they are able to deliver within 2-4 business days.
Has my order shipped?
An email will be sent when the order has shipped along with tracking details. If you haven't received the email yet, then the order is still pending. Be sure to check your spam, in case the order confirmation email was mistaken as junk mail.
When will I receive my order?
With rare exception, you should expect to see your order within 2-4 business days. Please note that weekends and holidays do not count as business days.
How do I track my package?
A tracking number will be included in an order shipment email. Watch for it.
I haven't received my package. Now what do I do?
No package? Send an email message to firstname.lastname@example.org and we'll try to work some magic with the postal service. Please note, that once a package is placed in the USPS facilitiy, it is out of our hands as to the time of delivery. You have a tracking number, check your number with USPS. Their website will give you a timeline and location of your packkage.
Where do you ship from?
Our distribution center is lacated in Salt Lake City, Utah - the Crossroads of the west.
I accidently ordered the wrong socks. Can you change my order?
We can, if the order hasn't already shipped. We can assist you in canceling the original order and the submission of a corrected order. We're here to help you. Send us an email with your request ASAP and we'll get right on it. Email: email@example.com.