We accept debit or credit cards issued by Visa, Master Card, American Express, and Discover in the United States.

The card is pre-authorized when an order is placed to ensure that the order can be processed. This pre-authorization or “hold” is a non-monetary transaction that checks that the account is valid and has sufficient funds. The duration of this hold is solely up to the bank policy inplace. We will not charge the credit card until the order has shipped.

To verify your order was received, a confirmation page witha valid order number will appear on the screen promptly after the order is submitted. An email with a copy of the order confirmation will also be sent to the email associated with the order. Be sure to check your spam or junk folder, in case the order confirmation email was mistaken as junk mail.

If you are having problems placing your order, please reach out to our customer support at info@kimballjonessockco.com.

We will respond as soon as your email arrives.

No, sorry. The websites algorithms frown on such transaction. 

 After reaching the checkout, your discount code is placed in the discount code field, then click apply. 

While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order.  Please reach out to our customer support team via email at info@kimballjonessockco.com

An email with a copy of the order confirmation will be sent to the email associated with the order. Be sure to check your spam or junk folder, in case the order confirmation email was mistaken as junk mail. If you are still having trouble receiving your order confirmation email, please reach out to ourcustomer support team email at info@kimballjonessockco.com.

In the rare event that an item is out of stock, after you've placed an order for it, please note that you will only be charged for the items sent to you. 

By law, KimballJones Sock Co. is required to charge tax on items shipped, if the company has a presence in the state, i.e. a brick and mortar store or a distribution center. Collected taxes will be sent to the proper taxing entity. 

 

Flat rate shipping is $4.95 for anywhere inside the continental United States and FREE  shipping with orders of $50 or more.

Our preferred method of shipping is with the United States Postal Service - USPS. With exceptions, they are able to deliver within 2-4 business days.

An email will be sent when the order has shipped with tracking details. If you haven't received the email yet, then the order is still pending. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail.

 With rare exceptions, you should expect to see your order within 2-4 business days. Please note that weekends and holidays do not count as business days. 

A tracking number will be included in an order shipment email.  Watch for it. 

 No package, give us a call here at Kimball Jones Sock Co. and we'll try to work some magic with the postal service. Please note, that once a package is placed in the USPS facilities, it is out of our hands as to the time of delivery. You have a tracking number, check your number with USPS. Their website will give you a timeline and location of your package. 

Our distribution center is located in Salt Lake City, Utah, the Crossroads of the west.

We can, if the order hasn't already shipped.  We can assist you in canceling the original order and the submission of a corrected order. We're here to help you.  Send us an email with your request ASAP and we'll get right on it.  Email: info@kimballjonessockco.com.