• QUESTIONS ABOUT PAYMENTS AND ORDERS

  • What forms of payments are accepted?

  • When will my credit card be charged?

  • How do I know my order went through?

  • Your website keeps rejecting my credit card. What do I do?

  • Is it permissable to use multiple discount codes on one order?

  • I have a discount code. Where do I enter it?

  • Can I change my order?

  • Why haven't I received an email regarding my order?

  • What happens if an item is out of stock and has to be cancelled?

  • Does Kimball Jones Sock Co. charge taxes on my orders?

  • DELIVERY AND SHIPPING

  • What is the cost of shipping and handling?

  • How do you ship?

  • Has my order shipped?

  • When will I receive my order?

  • How do I track my package?

  • I haven’t received my package. Now what do I do?

  • Where do you ship from?

  • I accidentally ordered the wrong socks. Can you change my order?